FAQs

Where are your designs manufactured?

Le Petit Atelier garments are proudly made in Italy. From design to sampling to manufacturing the final products, everything is done in our atelier in Verona. You can feel good about supporting Italian manufacturing and detailed hand craftsmanship when you buy lingerie from Le Petit Atelier di Julia Stefanello.

Care instructions

For bras and panties, not pure silk garments you may hand wash them with a specially-formulated silk or delicates wash: simply soak in cool soapy water for a few minutes, swish around to loosen any dirt, and gently rinse. Then lay your items onto a towel to press the excess moisture out. Finally, lay flat to dry on a second, dry towel. Do not put your delicates in the washing machine or the dryer, and never use bleach or harsh detergents.

We do recommend dry cleaning for pure silk items.

Returns

To return an item, you must contact us at julia@le-petit-atelier.it before shipping it to us. All requests for return/exchange must be made within 7 days of delivery. We will answer your request within 48 hours.

If you do not pick up or accept your delivery, and it is automatically returned to sender, you will have to pay the shipping fee a second time in order to have it re-delivered. Parcels that are returned to sender without paying for re-shipment will incur a nonrefundable 20% restocking fee.

Returnable items:

Ready-to-wear sized garments (including bras, garter belts, slips, gowns, robes, and lounge wear) are returnable in exchange for refund (less shipping). Returns can only be accepted on garments that are in new and unworn condition with all labels and hang tags intact. We cannot accept return requests after 7 days of delivery. If you request a made-to-order custom-sized item, it will not be eligible for our returns policy.

Non-returnable items:

– Knickers/panties are not returnable for hygienic reasons
– Worn, washed, altered, or damaged items are not returnable (including makeup or deodorant stains, so please be careful when trying on garments)
– Items that have removed or replaced tags cannot be returned
– Gift Certificates

Sizing details

Almost all of our items are made to order, so to avoid unnecessary returns, please contact us with your fitting questions before placing your order, and we’ll respond within 24 hours. If there is any issue with your order or you’ve chosen the wrong size, contact us to resolve the problem. Please do not return your items without emailing us first – and some items, like knickers, are not returnable.

We often make custom pieces to suit individual clients’ needs! Maybe you fall in between sizes, wear a plus size, or need to accommodate a pregnant tummy… or maybe you just want a slip that’s a few inches longer or a robe with shorter sleeves than pictured! What ever the reason, just contact us and we’ll respond within 24 hours.

I'm buying a gift. Can you make some recommendations?

We’re here to help! If you aren’t sure what size to buy her, you can always contact us for specific advice, and we’ll be sure to respond within 24 hours.

Do you offer rush shipping?

Rush shipping options are always available via DHL or Poste Italiane (Express Mail Service). Please be aware that rush shipping is not inexpensive, and you will be responsible for any additional fees.
Rush processing: If your item (and size and color) is in stock, we can get it into the mail for you the same day, no problem. But if your item is made-to-order (and many of our items are), it might not be possible to rush the production (cutting and sewing) aspect. This depends on the time of year (November through February are our busiest months), how many items are ahead of yours in the order queue, etc. If you’re in a hurry, the best thing you can do is to contact us immediately with your specific needs. Additional fees may apply.

When are you going to have a sale?

In short? We’re not. We do not believe in artificially inflating prices in order to have big sales. Instead, we believe in charging prices that honestly reflect the value of the time, energy, and materials.

We believe in ethical manufacturing, and creating clothing by hand in Italy is much more costly than mass production overseas – so our pricing may be somewhat higher than you are accustomed to seeing at your local department store or shopping center. But we’re sure that once you try on a luxury lingerie, you’ll be convinced! Sometimes we make small discounts in honor of holidays, for a loyal customers or for the last units of goods in stock.

Can I visit your store?

Oh sure! And we will be very happy about this! Our boutique is a single space with a shop and atelier where you can personally choose lace and fabrics, professionally take measurements, try on ready-made lingerie in stock, view it closer, touch and see for yourself its quality and beauty. There are also accessories, jewelry, vintage scrapbooking postcards made by the hands of Italian craftsmen.

Our address: via Tolosetto Farinati degli Uberti, 9b, Verona, Italy.

Welcome!